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money did not reach on time nor did it reach months later. Prakash filed a case in
                                a district level Consumer Disputes Redressal Commission in New Delhi. These days
                                consumer  as an individual  or as a  group (called  class  action  suit)  file  a complaint
                                both physically or via the internet and proceed with their case video conferencing.
               Goyal Brothers Prakashan
                                 All the steps he undertook are illustrated here.
                         1.  Prakash goes to the post office to send money   2.  Prakash enquires about the money order in the
                             order to his daughter. Later on, Prakash comes   post office but the post office does not respond
                             to know that the money has not reached his   to the query satisfactorily.
                             daughter.















                         3.  Prakash goes to the local consumer protection   4. He himself pleads the case in the Commission
                             council for advice. Then, he goes to a     office. The Commission office judge verifies
                             Consumer Disputes Redressal Commission to   the documents and hears the arguments of
                             file a case. He fills a registration form. The   both the aggrieved party and the other party.
                             Commission sends notice to the order party.  The Judge announces the disputes redressal
                                                                        commission verdict.




                                                                                                            (Courtesy: NCERT)








                            Various organisations have been formed in India due to consumer movement,  locally
                            known as consumer forums or consumer protection councils which provide guidance to
                            consumers on filing cases in the individual.
                            These organisations often represents consumers in these commissions.
                            Financial support is provided by the government  to these voluntary organisations for
                            creating awareness among people.
                            In residential colony, there is Residents’ Welfare Associations to prevent its members from
                            any unfair trade practice and if it happens with anyone, they take up the case on their behalf.
                            Under COPRA, for redressal of consumer disputes, a three-tier quasi judicial machinery
                            at the district, state and national levels was set up.
                            The district-level authority called District Consumer Disputes Redressal Commission deals
                            with the cases involving claims up to ` 1 crore,
                            Cases involving  claims  between  `1 crore and  ` 10 crore is handled  by the state-level
                            Consumer Disputes Redressal Commissions called as State Commission.
                            Cases involving claims exceeding ` 10 crore is taken care by the national-level commission
                            — National Commission.

             E-120                                                                                      Economics  Class X
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