Page 139 - Understanding Economics for Class 10

2. Find out the nearest Consumer Disputes Redressal Commission for your area.
Ans. Sample: Nearest Consumer Disputes Redressal Commission in my area is:
The District Consumer Disputes Redressal Forum: North West

Goyal Brothers Prakashan
3. What is the difference between consumer protection council and Consumer Disputes
Redressal Commission?
Ans. Consumer Protection Council is a voluntary organisation and does not have any legal
right. It helps in guiding consumers regarding how to file a case in the consumer court.
Sometimes, they represent individual consumer in then consumer courts.
Consumer Disputes Redressal Commission is three-tier quasi-judicial machinery at the
district, state and national levels set up under Consumer Protection Act, 1986, for redressal
of consumer disputes.

4. The Consumer Protection Act 1986 ensures the following as rights which every consumer
in India should possess.
(i) Right to choice. (iv) Right to representation.
(ii) Right to information. (v) Right to safety.
(iii) Right to redressal. (vi) Right to consumer education.
Categorise the following cases under different heads and mark against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She complained to the
shopkeeper immediately. ( )
(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for
the past few months. He files a case in the District Level Consumer Commission. ( )
(c) Your friend has been sold a medicine that has crossed the expiry date and you are
advising her to lodge a complaint ( ).
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any
item that he buys. ( )
(e) You are not satisfied with the services of the cable operator catering to your locality
but you are unable to switch over to anybody else. ( )
(f) You realise that you have received a defective camera from a dealer. You are complaining
to the head office persistently ( ).
Ans. (a) Right to Safety (b) Right to Redressal
(c) Right to Consumer education (d) Right to information
(e) Right to choice (f) Right to representation

5. If the standardisation ensures the quality of a commodity, why are many goods available
in the market without ISI or Agmark certification?
Ans. Standardisation ensures the quality of a commodity, still many goods are available in the
market without ISI or Agmark certification because:
(i) It is expensive and time consuming to get these certifications and permission to use
these logos.
(ii) It is not compulsory for every product to get it.
(iii) Many small producers cannot afford to get their products certified
(iv) Poor people cannot afford to buy certified products and hence prefer to buy local
products without certification.

E-122 Economics Class X