Page 144 - Understanding Economics for Class 10

ADDITIONAL PROJECTS/ACTIVITIES
1. Your school organises a consumer awareness week. As the Secretary of the Consumer Awareness
Forum, draft a poster covering all the consumer rights. You may use the clues and ideas given
in the poster on page 84 and 85. This activity can be done with the help of your English
Goyal Brothers Prakashan
teacher.
Ans. Right to Safety Right to Informed

Right to Seek 6 Rights of Right to Choose
Redressal Consumers

Right to Consumer Right to be Heard
Education

2. Mrs. Krishna bought a colour television (CTV) against six months warranty. The CTV stopped
working after three months. When she complained to the dealer / shop where it was purchased,
they sent an engineer to set it right. The CTV continues to give trouble and Mrs Krishna no
longer gets any reply to the complaint she made to the dealer / shop. She decides to write
to the Consumer Commission in her area. Write a letter on her behalf. You may discuss with
your partner / group members before you write it.
Ans. House No. 349
Subhash Nagar
Delhi- 110056
27.05.2023
To
The Chairman,
Consumer Forum,
North West District, Delhi
Subject: Complaint regarding defective Television purchased from XYZ dealer
Sir,
This is to bring in your notice that I purchased a colour television from XYZ dealer in Subhash
Nagar on 25th January 2023, vide their cash memo no. CT/ 102. The TV was guaranteed for 6
months against any manufacturing defects. After 3 months it stopped working. The dealer sent
an engineer on 30th April 2023 to repair it but it again went defective after 10 days. When I
again made a complaint, they did not send engineer to repair it till date. I have been regularly
complaining to the dealer but not received any reply from their side. I have tried contacting
to the manufacturer but found that the number does not exist.
Now, I have a defective Colour TV which I have bought for my family with my hard-earned
money. It is neither getting replaced nor getting repaired by the dealer. Kindly guide on the
next course of action.
Thanking You
Yours Sincerely,
Mrs Krishna
3. Establish a consumer club in your school. Organise mock consumer awareness workshops like
monitoring bookshops, canteen, and shops in your school area.
Ans. Student consumer club Empowers student with knowledge and awareness in consumer related
issues. The club tries to create awareness about consumer laws and to equip the students with
life skills so that they are not exploited in the marketplace.
Outcome: After conducting mock consumer awareness, students now have more knowledge
about their rights as consumer. They know for what information they have to check for while
buying any product or service.

Economics Class X E-127