Page 145 - Understanding Economics for Class 10

4. Prepare posters with catchy slogans like: – An alert consumer is a safe consumer – Buyers,
Beware – Consumers be cautious – Be aware of your rights – As consumers, assert your right
– Arise, awake and stop not till ______________________ (Complete it)
Ans.
Beware of fraud!
Goyal Brothers Prakashan
In public Interests

# Know your rights
# Consumer Forum

Do not take product without proper ISI marking

Be alert, Be safe!

Always take invoice

Consumer Helpline Number
5. Interview 4-5 persons in your neighbourhood and collect varied experiences regarding how
they have been victims of such exploitation and their responses.
Ans. Experience of Anita:
She bought a LG refrigerator few years back. It stopped working properly and therefore made a
complaint to the company. They sent an engineer. He changed the defected part costing `5000
and that new part has a guarantee of 6 months. Anita took the bill of the new part installed.
After 2 days refrigerator again stopped working properly. She made a complaint but this time
engineer said refrigerator cannot be repaired. When she asked him why did he change the part,
he did not have any answer. Now, they are not ready to return `5000 and take that new part
back. She has filed a case 2 years back in consumer court, which is still going on.
Experience of Aniket
He bought an Apple i-phone from a dealer 1 month back for `65,000. He did not ask for the
cash memo in order to get more discount. But dealer gave him the warranty of 6 months for
any manufacturing defect. After 10 days, phone started showing some problem. He complained
to the dealer but he refused to entertain his complaint. Now, Aniket does not have bill, so he
cannot file complaint against the cheating done by dealer.
Experience of Mohan
He went to Mussorrie for holidays in summer vacations. He bought a Bisleri water bottle from
a shopkeeper. He asked for `40. Mohan checked for the price on the bottle and MRP was
20. When he asked for why is he charging more than MRP, shopkeeper replied: its price is
`40 only if you want, pay `40 and take it, otherwise leave it. Mohan had to bought it as he
was the only shopkeeper over there and Mohan was very thirsty. Shopkeeper was taking the
advantage of a single seller in that particular hilly area.

6. Conduct a survey in your locality by supplying the following questionnaire to get an idea as
to how alert they are as consumers.
For each question, tick one. Always Sometimes Never
A B C
1. When you buy some item, do you insist on a bill?
2. Do you keep the bill carefully?
3. If you realise that you have been tricked by the shopkeeper,
Have you bothered to complain to him or her?
E-128 Economics Class X