Page 138 - Understanding Economics for Class 10

 Consumers have the right to appeal to higher-level commissions if their case is dismissed
at the district level, enabling them to seek redressal through the Consumer Disputes
Redressal Commissions.

Goyal Brothers Prakashan
LET’S WORK THIS OUT (Page No. 84)
1. Arrange the following in the correct order.
(a) Arita files a case in the District Consumer Disputes Redressal Commission.
(b) She engages a professional person.
(c) She realises that the dealer has given her defective material.
(d) She starts attending the commission proceedings.
(e) She goes and complains to the dealer and the Branch office, to no effect.
(f) She is asked to produce the bill and warranty before the commission.
(g) She purchases a wall clock from a retail outlet.
(h) Within a few months, the dealer was ordered by the commission to replace her old
wall clock with a brand new one at no extra cost.
Ans. She purchases a wall clock from a retail outlet.
She realises that the dealer has given her defective material.
She goes and complains to the dealer and the Branch office, to no effect.
She engages a professional person.
Arita files a case in the District Consumer Disputes Redressal Commission
She is asked to produce the bill and warranty before the commission
She starts attending the commission proceedings.
Within a few months, the dealer was ordered by the commission to replace her old wall
clock with a brand new one at no extra cost.

LEArnInG to BEcoME WELL-InForMEd conSuMErS

 As consumers, being aware of our rights empowers us to make informed decisions when
purchasing goods and services. It is essential to acquire the knowledge and skills needed
to become well-informed consumers.
 Additionally, the enactment of COPRA has resulted in the establishment of dedicated
Departments of Consumer Affairs in central and state governments. These departments
play a crucial role in safeguarding consumer interests.
ISI and Agmark
 Certification logos like ISI, Agmark, Hallmark, or +F provide consumers with assurance
of quality when purchasing goods. These logos are issued by organizations that monitor
and set quality standards and these certifications help consumers make informed choices
and ensure the quality of the products they purchase.
 While compliance with these standards is not mandatory for all producers, certain products
affecting consumer health and safety or widely consumed require certification. Examples
include LPG cylinders, food colours and additives, cement, and packaged drinking water.

LET’S WORK THESE OUT (Page No. 86)

1. Look at the posters and cartoons in this chapter. Think of any particular commodity and
the aspects that need to be looked at as a consumer. Design a poster for this.
Ans. Do it yourself – Use your imagination for creating a poster.

Economics Class X E-121